Yes, our shoppers are allowed on board because the bags are soft and simply fit under your seat, between your legs or up in the overhead bins. Keep in mind that every airline company uses a different weight that you can take on board (often that is 10kg).
It depends on what you want to do with it. The big shoppers are ideal as a beach bag and also as travel bag / hand luggage. The small shopper is ideal for everyday use, for example at work, the supermarket and gym. If you have any doubts, don't hesitate and contact customer service, they can help you with your specific question.
No, the bags cannot be washed in the washing machine. This is due to the coating or letters that can come off. Some bags can be washed by hand, this is stated in the description of the product, but then really wash by hand and not on the washing program “hand wash” of your washing machine.
Order and payment
All orders placed before 22:00 are shipped the same day. Usually it is delivered the day after. But we always remain dependent on the courier services. We cannot therefore guarantee this.
If you are unable to complete your payment successfully, it is best to try to place your order again. Of course you can always contact customer service in case of persistent problems. They can inform you about any malfunctions and help you further. As long as we have not received any payment, nothing will be sent. Sending via our account number is not an option when placing an order. You always have to pay in the webshop itself.
All transactions are in euros and we accept the following payment methods: iDEAL, PayPal, Creditcard, Mastercard, Klarna and Giropay. All payments made on alltimefavourites.nl are secured.
This is not possible, because orders are processed directly at an external warehouse. You can always try by calling us directly during office hours on +31 206142442 and we will see if it is still possible. If the order has already been shipped, this will unfortunately no longer work. What you can do is return your order to us after receipt. A return form with instructions is included with the shipment.
Nee, het is helaas niet mogelijk om achteraf aanspraak te maken op een (kortings)actie en/of gratis item. Onze klantenservice kan dus geen kortingen achteraf verwerken en/of actie-items nasturen.
If the address is incomplete or incorrect, please contact customer service as soon as possible on 020-6142442 or mail to firstname.lastname@example.org. Once you have received an e-mail with a shipping confirmation, we can no longer change your address. Therefore, always make sure that your address details are entered correctly before you place the order.
After you have placed and paid for your order, you will always automatically receive an order confirmation from us by e-mail. If you have not received it, it could be in your spam / unwanted email box. After the order has been shipped, you will also automatically receive the invoice and a shipping confirmation from us via e-mail with the track & amp; trace code (s). If the digital highway is busy, the confirmation email may not arrive immediately. Patience is a virtue. In addition, it sometimes happens that the emails we send end up in your spam box. So check it first. And check the e-mail address that you have given us with your order. If there is an error, our emails will not reach you. Still can't figure it out? Send an email to our customer service: email@example.com.
You can buy an ATF gift card in our website under the heading ”Gift card ''. Gift cards are valid for 12 months from the date of purchase. Gift cards purchased online can only be used at www.alltimefavourites.nl
We have made very nice mini gift cards that you can personalize with a nice message. Gift cards are available for € 10, € 25, € 50 and € 75 and they are valid for 12 months from the date of purchase. We will send the gift card by post and you will automatically receive an e-mail when the gift card has been sent. The gift card has a unique discount code which can be used in our webshop during checkout. Lost or stolen cards cannot be replaced.
On our website you can only enter one discount code per order (gift cards fall under discount codes). Questions about this? Send an email to firstname.lastname@example.org
Shipping and delivery
The shipping costs for home delivery within the Netherlands are € 4.95. We ship all over Europe and the United States. The shipping costs thereof will be visible when you select the relevant country.
In most cases, the package has actually been delivered. First, it is best to check with your neighbors or at the reception before you approach our customer service. Do you still not have a package after that? Then contact the delivery service. They often know exactly where and when a package has been delivered. Can't they help you? Then contact us at email@example.com
Exchange and return
Register the product you want to return by sending an email to firstname.lastname@example.org with your name and order number. In addition, complete the return form completely, you will receive it in your mailbox and you can download it below. After receiving your order you have the right to return your order within 14 days of receipt. If so, please follow the simple return instructions on the return form and include it with your return. Without a completed return form we cannot process your return. We would like to draw your attention to the following:
The product that you want to return must arrive visibly unused and undamaged with all labels still attached to the items.
Each item is wrapped in a plastic packaging with the corresponding barcode. When returning, make sure that all items are returned in the correct plastic packaging with the correct barcode and not in the packaging of another item. NOTE: Sale items cannot be returned.
We will refund the full amount of your order using the same payment method with which you originally placed your order.
Return costs are not reimbursed. If an item is defective after a number of uses (within the warranty period), you can return the product at your own expense. The costs for sending the new bag to you are for our account.
This is possible within 14 days. Report this to our customer service (email@example.com) and say that you would like to exchange the order and for which item you want to exchange it. Then fill in the return form and send the bag back. If the bag for which you want to exchange the current bag is more expensive, money must be transferred to our account. If the bag you want to exchange is cheaper than the current bag you ordered, the remaining amount will be refunded to the account that was used to pay. As soon as we have received the bag (and any outstanding amount), the new bag will be sent.
Warranty and repair
Always check the terms and conditions first to see if your defect is covered by the warranty. Then contact customer service (firstname.lastname@example.org) and report your defect as comprehensively as possible, including your order number and send photos, after which we will look for a suitable solution. A solution could be that the bag is repaired for free. If that is not possible, the bag will be exchanged for a new one. The bag cannot be exchanged for another model.
Our products have a warranty period of 6 months after purchase against manufacturing and manufacturing defects. In addition, we have a warranty period of 1 year after purchase on the zipper and zipper of our products. Should this be the case, we will repair or replace the product free of charge. That choice lies with us. If the product or model is no longer in stock, we will replace it with a product or model of equal value. All complaints regarding manufacturing defects must be reported to us within a period of 6 months after purchase. After this period, these complaints will no longer be processed. We guarantee against manufacturing defects and defective material, but no damage caused by improper or intensive use, neglect, exposure to extreme temperatures, solvents, acids, water, sun (e.g. discoloration / color fading), normal wear and tear (e.g. pills) or transport damage (by airlines, for example). We do not give any guarantee against the loosening of (press) buttons, stones, sequins or other applied components. In addition, the costs for returning the product are for you. The costs of sending the repaired product or a replacement product are for us.